Return & Refund Policy
Return Information
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may request a return within 30 days of receiving your package.
Return Requirements
To qualify for a return, items must:
- Be unworn, unused, and unwashed.
- Be returned in their original condition.
- Include all original packaging, tags, and accessories.
- Not show signs of damage caused by misuse or improper handling.
Please note that items marked as Final Sale or products that cannot be returned for hygiene reasons are not eligible for return once opened or used.
How to Start a Return
To request a return, please email info@lurivy.com with:
- Your order number
- Your full name
- The reason for your return
- Photos of the product if it arrived damaged or incorrect
Once your request has been reviewed, we'll provide you with the correct return instructions and return address.
Please do not send your order back without contacting us first.
Return Shipping
Customers are responsible for the cost of returning their items.
We recommend using a tracked shipping service, as LURIVY cannot be held responsible for returns lost during transit.
No restocking fees will be charged.
Refunds
After your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5 business days. Depending on your payment provider, it may take a few additional days for the funds to appear in your account.
Exchanges
If you'd like to exchange an item for another size or product, please contact info@lurivy.com.
Exchanges are subject to product availability. If your requested item is unavailable, we'll help you find a suitable alternative or issue a refund where applicable.
Order Cancellations
Orders can only be cancelled before they have been processed for shipment.
If your order has already entered processing or has been dispatched, cancellation is no longer possible. You may request a return after delivery in accordance with this policy.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the damage or incorrect item
We'll review your request as quickly as possible and work with you to find an appropriate solution.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: info@lurivy.com